Our Services

Ongoing sales training, coaching, and support to help on-site teams reach occupancy and revenue targets.
Development of sales plans and compensation structures to maximize revenue and profitability.
Regular assessments of sales performance to identify areas for improvement.
Development of outreach strategies to grow prospect database and referral networks.
Development of marketing events calendar for the year to ensure optimal timing and execution within budget.
Comprehensive competitive intelligence research to support market positioning, rate setting, and sales strategies.
Regular assessments of customer satisfaction and development of strategies to enhance overall resident and family experience.
Management of online presence, including website, social media, and digital advertising.
Development of marketing collateral, such as brochures and print advertising.
Detailed weekly reporting of sales and marketing metrics (depending on the availability of information).

Expert employee recruitment, hiring, termination, and comprehensive training services.
Effective performance management including performance improvement plans and management of staff recognition and rewards programs.
Skilled in collective bargaining negotiations and ensuring adherence to collective agreements.
Optimal staffing schedule optimization to meet resident needs while controlling costs.
Ensuring compliance with the Ministry of Labour, Labor Law, Collective Agreements, and company policies.
Crafting and revising company policies to ensure industry best practices.

Proactive management of relationships with the RHRA (Retirement Homes Regulatory Authority) and local public health officials.
Expertise in the development and implementation of robust health and safety policies and procedures.
Effective implementation or enhancement of a-la-carte care revenue programs.
Comprehensive management of the pharmacy program for streamlined and efficient operations.

Effective contracts and purchasing management with meticulous oversight.
Innovative workflows and scheduling to optimize labor resources.
Continuous expense management and optimization across all functional areas, including food, supplies, repairs and maintenance, utilities, property taxes, general and administrative, marketing, and other operational costs.
Example: Comprehensive management of the food and beverage function, including kitchen/inventory audits, staff training, menu development, and purchasing and rebate management.

Efficient arrangement and ongoing review of maintenance and service contracts to minimize costs and repairs.
Prompt arrangement of all minor and major repairs for the building and property.
Obtaining competitive quotes (where reasonably practical) for contracts and larger expenditures wherever feasible.
Managing insurance policies and ensuring timely payment of property taxes and other obligations.

Efficient payroll management, processing, and comprehensive analysis.
Effective management of accounts receivable and payable.
Thorough annual budgeting and strategic business planning.
Timely monthly and annual financial reporting to owners, lenders, and other stakeholders.
Expertise in full audit-level accounting services.

Comprehensive oversight of all IT functions, encompassing website management, email systems, software, and cyber security.
Efficient arrangement of necessary network and infrastructure upgrades or repairs

Comprehensive market analysis and strategic positioning strategies, including effective turnaround plans.
Thorough financial feasibility analysis and accurate forecast modeling.
Expert due diligence analysis and efficient process management.

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